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Frequently Asked Questions

Answers at Your Finger Tips


Frequently Asked Questions

Do you have complimentary shuttle service from the airport?
We do not offer complimentary airport shuttle service to Orlando International Airport, however, we recommend Fleetwood transportation 407-239-8111. Price is approximately $59.00 for up to four (4) passengers one way or you can stop by the taxi stand outside of the baggage terminal.

What is your cancelation policy during Hurricane season?
You can read your full Hurricane Policy by clicking here.

What is the age limit to check into hotel?
18 years of age.

Is breakfast included and what is the price of the Buffet?

Some Package rates have breakfast pre-paid. The breakfast buffet is $16.00 per adult plus tax and service charge, the buffet includes non-alcoholic beverages. Prices for children under 10 to 3 years of age is $3. For children under 3 there is no charge. Prices are subject to change.

What is the Resort Fee and what does it included

The Resort Fee of $23.95 includes the following amenities and services:

    • Scheduled Motor Coach Transportation to Walt Disney’s Magic Kingdom, Animal Kingdom, Epcot and Hollywood Studios
    • 24 hour Access to the Sheraton Fitness Center
    • Enjoyment of the 27 Palms Pools and Courtyard Activities including 2 Heated Pools with Water slide, Water Volleyball and Water Basketball features, 2 Hot Tubs, poolside activities and games (Ping Pong Table, Foosball Table and Corn Hole Toss and others), and nightly "Dive-In Movie"
    • In room amenities include: Two 16oz. bottles of water, mini fridge, laptop size safe
    • Scheduled Transportation to Lake Buena Vista Factory Store Shopping

Do we have an indoor pool?
Our two pools are situated outdoors in the beautifully redesigned 27 Palms Courtyard. We have 2 hot tubs as well.

Is the pool heated and when does it close?
Yes, approximately 80 degrees throughout the year. Pool closes at 11pm and our slide closes at 10PM subject to weather.

Does the Disney shuttle go to Disney Springs? 
Our shuttles go directly to the 4 Walt Disney World® Theme Parks only. We do not service the Disney Springs® Area. View Our Shuttle Schedule

Does the shuttle pick up for special events such as Disney Marathon, Very Merry Christmas, or Not So scary Halloween?
The shuttle is not available for any special event at the Walt Disney World® Resort.

How far are you to Disney?

We are one block to the Entrance to Disney World; about 1 mile from the main entrance to Disney Springs and we are approximately 3-8 miles to the four Walt Disney World® Theme Parks.

Do you allow pets and what’s the fee?
Yes. We allow dogs up to 40lbs. There is no fee but we do have dog rooms and a dog waiver that must be completed at checkin.

What is your policy for receiving and holding packages?
We are happy to receive and store packages prior to your arrival to our resort. There is a receiving and handling fee for each package. The fee for small packages under 25 lbs. is $10. The fee for packages over 25 lbs. and to a maximum of 50 lbs. is $20. Be sure to use the same name as listed under your reservations, or we will not be able to release the item(s) to you. Also, please note that we are not liable for any lost or missing packages.

Sheraton Lake Buena Vista Resort

12205 S Apopka Vineland Rd
Orlando, FL 32836 USA

Main: 407-239-0444
Toll Free: 1-800-325-3535

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Event Calendar

January 13 - February 20, 2017

Epcot International Festival of the Arts

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